AI System · Business Control
AI Customer Service Agent
A customer-facing AI agent for your website or messaging channels, grounded in your approved content: it answers service questions, captures lead details, opens support tickets, and hands complex conversations to your team.
The problem it solves
Built for a specific pain
Customers ask the same questions at all hours; staff answer them one at a time; and after-hours inquiries go cold by morning.
Designed for
- Service businesses
- E-commerce
- Clinics (non-clinical inquiries)
- Property managers
Product brief
The operating model behind the interface
Aura products are not generic templates. Each one is configured around the client's stages, terminology, inputs, controls, and reporting expectations.
- 01
System class
AI System · Business Control
- 02
What feeds it
FAQ and policy content · Service and pricing information · Escalation rules
- 03
What it produces
Accurate instant answers · Captured leads · Support tickets
- 04
Deployment and ownership
Deployed to your site or channels with monitoring from day one.
Scope, tone, and escalation thresholds set with you; regulated businesses get conservative configurations.
How it works
From input to insight
- TriggerCustomer message
- LogicIntent classification
- AIGrounded answer
- HumanHuman escalation
- ReportTicket & analytics
Inputs
- FAQ and policy content
- Service and pricing information
- Escalation rules
Outputs
- Accurate instant answers
- Captured leads
- Support tickets
- Escalated conversations with context
Key features
What's inside
- Grounded answers from approved content only
- Honest AI identification with human handoff
- Lead capture inside conversation
- Ticket creation for unresolved issues
- Transcript logging and review
- Content update workflow
Integrations
Website embed · Email and messaging channels · Ticketing / CRM
Customization
Scope, tone, and escalation thresholds set with you; regulated businesses get conservative configurations.
Deployment
Deployed to your site or channels with monitoring from day one.
Support & optimization
Monthly transcript review and tuning under retainer.
Related services
How we deliver and extend it
- AI Agent Engineering
Single-purpose AI agents and assistants — support agents, sales assistants, research agents, and operational agents that do real work inside guardrails.
- AI Knowledge Systems
SOP bots, company knowledge assistants, website assistants, and internal document retrieval that give your team cited answers in seconds.
- Automation Engineering
Workflow automation built with real engineering discipline — n8n, Make, APIs, webhooks, scheduling, conditional logic, ETL, and RPA.
Ready for a ai customer service agent?
Tell us about your workflows in a consultation and we'll scope the configuration, timeline, and tier that fits.